Cyber Crime & Dispute Policy

This Cyber Crime and Dispute Policy outlines our approach to addressing fraudulent activity, misuse of our platform, and procedures for resolving payment or service-related disputes.

🔐 1. Cyber Crime Awareness

We take your data and financial safety seriously. Users are strictly prohibited from:

• Submitting fake or stolen Aadhaar numbers, bank account details, or UPI IDs
• Using our platform to commit identity theft or impersonation
• Attempting to hack, copy, or misuse our digital content or services
• Using automation or bots to overload or exploit the website/app
• Reselling, sharing, or distributing our PDF guide without permission

⚖️ 2. Legal Reporting & Cooperation

In the event of:

• Suspicious or fraudulent behavior
• Threats to our platform
• Misuse of our UPI payment gateway or impersonation

We will:

• Immediately block access to the user
• Retain all logs, IPs, timestamps, and browser information
• Report the matter to local cyber authorities and provide full evidence

We fully cooperate with Indian Cyber Crime authorities, law enforcement, and financial regulators.

💬 3. Dispute Resolution (Service or Payment Issues)

If you face issues related to our service or payment, we encourage you to contact us directly before taking external action.

• Most issues are resolved within 24–48 hours
• Duplicate payments or delivery issues are typically resolved within 3 business days

We are committed to resolving disputes fairly, but we will not entertain:

• Refund demands after the PDF has been delivered
• Disputes based on misunderstanding our service (we don't issue certificates)
• Chargebacks without contacting us first

🚫 4. Abuse of Dispute System

Filing false complaints or attempting to exploit the UPI payment system or our support policy will result in:

• Permanent ban from our platform
• Legal notice under the Information Technology Act, 2000 and IPC Sections 420 (cheating), 468 (forgery), and 66C/66D (cyber impersonation/fraud)